Support

Have a question or a problem with Haru · Little Differences? Check the frequently asked questions below or email us any time.

Contact us

Send an email to the address below. Including the following details helps us help you faster.

  • Your device and OS version (e.g. iPhone 15, iOS 18)
  • App version (shown in Settings > About this app)
  • The app language you use
  • What happened on which screen, and how to reproduce it (screenshots help)

Please do not send payment card details or passwords.

Frequently asked questions

How do I play?

On the Discover tab, choose Today’s puzzle, Photo stroll, Take it slow or Against the clock. Tap a difference in either photo and it is marked on both. Tap Expand and pinch with two fingers to look even closer. Find every difference to finish the picture.

Do I need an account or an internet connection? Where is my data stored?

No account is needed. Your progress, records and settings are saved only on your phone and are never sent to us or to any server. All photos are built into the App, so you can solve puzzles without an internet connection. Loading ads, including the rewarded ad that refills hearts, requires an internet connection.

What are hearts, and how do I refill them?

You start with 3 hearts, and each wrong tap costs 1 heart in every mode. Tapping a difference you already found costs nothing. At 0 hearts the game ends; tap "Watch ad · +3 hearts" and watch the rewarded ad to the end to refill 3 hearts and continue from where you left off. Starting another puzzle or reopening the App does not refill hearts.

Are there ads or in-app purchases?

There are no in-app purchases or subscriptions. A banner ad is shown at the bottom of the main screens, and rewarded video ads play only when you choose to watch one to refill hearts. If an ad does not load, check your internet connection and try again later; your hearts stay the same. In regions where consent is required, you can change your ad consent in Settings > Ad privacy choices.

How do hints work?

Tap Hint to see where one of the differences is. Take it slow has unlimited hints; in the other modes you can use 3 hints per picture.

How does Against the clock work?

Find every difference before time runs out - 3 minutes on Easy, 2 minutes 30 seconds on Medium and 2 minutes on Hard. Each wrong tap takes 5 seconds off the clock. The clock pauses when you leave the App or tap Pause.

I have seen every photo. Will there be more?

New games use photos you have not played yet. Once you have played every available photo, new puzzles pause until new photo packs arrive in an App update. Meanwhile you can replay saved puzzles from your Collection, and if you have played every photo in one theme, choose another theme.

Are the people in the photos real?

No. All photos in the App are fictional scenes created for the puzzles, and every person pictured is fictional.

How do I change the app language?

Go to Settings > Language and choose one of 20 languages, or choose "Device language" to follow your phone’s language settings.

How do I turn off vibration or sounds?

In Settings, turn off "Haptic feedback" or "Discovery sounds".

How do I delete my data?

Settings > Reset game progress removes your collection, favorites, the puzzle in progress and statistics; your settings and hearts stay as they are. Deleting the App also removes its data from your device. We never receive your game data, so there is nothing for us to delete on our side. Ad data processed by Google can be managed in your device settings and Google’s privacy tools.

All photos in the App are fictional scenes created for the puzzles, and every person pictured is fictional. Any resemblance to real people or places is coincidental.