Support
If you have a question or run into a problem, email us any time and we'll get back to you as soon as we can.
Contact us
Send an email to the address below. Including the following helps us help you faster.
- Device model and OS version (e.g. iPhone 15, iOS 26 / Pixel 9, Android 15)
- App version (shown on the App Store or Google Play page, or in your device's app info)
- The course (beginner, intermediate or advanced), stage number and the screen where the problem happened
- A screenshot, if you can
Please do not include passwords or payment card details in your email.
Frequently asked questions
How do I start? Which course should I pick?
Choose beginner, intermediate or advanced on the Map tab. Every course can be started from stage 1, and clearing a stage unlocks the next. If you're new to Japanese, we recommend the beginner course, which starts with hiragana.
I can't hear the pronunciation.
Pronunciation uses a Japanese voice installed on your device. On iPhone, go to Settings → Accessibility → Spoken Content → Voices; on Android, open "Text-to-speech output" in your device settings, and install a Japanese voice (menu names vary by device). Please also check your media volume. If no Japanese voice is available, listening questions are swapped for other question types.
How do I change the helper language or hide romaji?
In My Page → Settings, you can switch the helper language (English / 한국어) and turn "Show romaji" on or off. From the Platinum mastery tier on, questions are shown without romaji.
Will I lose my progress if I delete the app or change phones?
There are no accounts or cloud sync, so your progress lives only on your current device. Deleting the app deletes your progress, and we cannot restore it. It may carry over through an operating-system backup or device transfer, but this cannot be guaranteed.
How do I delete my data?
In My Page → Settings, tap "Reset progress" to erase stars, coins, word history and items (language and sound settings are kept). To remove everything, delete the app. There is no account or data on our servers to delete.
Are there in-app purchases or ads?
There are no in-app purchases. The only ads are rewarded ads you choose to watch - when you first open an ANIME · J-DRAMA scene each day, to double the coins after clearing a stage, to get a hint when you have none, to open the daily chest a second time, for free coins in the shop, and to keep your streak after missing a day. Every learning stage can be used without watching ads. Coins are earned by clearing stages, opening the daily chest and ad rewards, and are spent on hints, revive potions and Haru's outfits. They can't be bought with money. If you paid for the app itself, check your purchase history and request refunds through the store you bought it from - https://reportaproblem.apple.com (App Store) or https://support.google.com/googleplay/answer/2479637 (Google Play). Approval is subject to each store's policies.
An ad doesn't show, or I didn't get my reward.
Ads can only be loaded while you're connected to the internet. Closing an ad before it ends gives no reward, and if an ad can't be loaded, please try again a little later (ANIME · J-DRAMA scenes still open if no ad can be loaded). Each kind of reward has a daily limit that resets the next day.
Are the ANIME · J-DRAMA lines taken from real shows?
No. They are newly written sentences for learning, using expressions you often hear in scenes like those.
Can I use the app without an internet connection?
Yes. You can start right away without signing up, and study every stage with no internet connection. Only ad rewards need an internet connection.