Support
Questions or problems with haru.travel? Check the answers below or email us any time.
Contact us
Send an email to the address below. Including the following helps us answer faster.
- Your device (iPhone/Android model) and OS version
- The app version (shown in the App Store, Google Play or your device settings)
- What you did and what happened - a screenshot helps
Please don't send passwords, card numbers or other sensitive information.
Frequently asked questions
How do I get started?
In Settings → My trips, tap New trip and set a name, destination (Korea or Japan), dates, budget currency and exchange rate. Then record spending in Budget, save spots in Saved places and add plans in Schedule. A sample trip is included on first launch so you can look around.
How are won and yen converted?
Each trip stores one rate (¥100 = ₩n). Tap Today's rate in the trip editor to fetch it from open.er-api.com, or type it in yourself. Every expense keeps the rate it was recorded with, so changing the trip's rate later doesn't change past entries. If your card was charged at a different rate, edit Rate used in that expense.
Why isn't my saved place on the map?
A place needs a location to appear on the map. Open the place and tap Find to search by address, paste a Google Maps link that contains coordinates, or use Pick on map. The map needs an internet connection.
Does the app use my current location?
No. haru.travel doesn't ask for location permission and never reads where you are. The map only shows places you saved.
Where is my data stored? Can I move it to a new phone?
Everything is stored only on your device. There is no account, server sync or in-app backup, so uninstalling the App deletes your records. Your phone's own backup or device-to-device transfer may carry the App's data over, but that depends on your device settings and isn't guaranteed.
How do I delete my data?
Delete a trip, expense, place or plan from its edit screen (deleting a trip also deletes its expenses and plans; saved places stay). To delete everything, go to Settings → Erase all data. Uninstalling the App removes any remaining data from the device.
What about purchases and refunds?
The App has no in-app purchases, subscriptions or ads. If you paid for the download, prices and refunds are handled by the App Store or Google Play under their policies - please contact the store where you bought it.
Do I need to delete an account?
No. The App has no sign-up or server account, so there is no account to delete. Your records disappear when you delete them in the App or uninstall it.