Support
If you have a question or run into a problem, email us any time and we'll get back to you as soon as we can.
Contact us
Send an email to the address below. Including your device (iPhone/Android) and app version helps us help you faster.
Frequently asked questions
I'm not getting care alerts.
Tap the menu (⋮) at the top right and choose "Turn On Alerts", then make sure notifications for Haru Pet are allowed in your device settings. Alerts may arrive late in battery saver mode.
I can't save a photo to Photos.
Allow Haru Pet to add to Photos in your device settings, then try again.
Can I bring my pet to a new phone?
The App has no account sync or device-transfer feature. OS backups may include app data, but restoration depends on your device, settings and operating system and cannot be guaranteed. Save important photos to Photos before switching devices.
I want to start over.
Tap the menu (⋮) at the top right → "Start Over". Your current pet, coins and items will all be erased and cannot be restored.
Are there purchases or ads?
Feed, pet and play mini-games with your companion. No sign-up or in-app purchases. Watch optional rewarded ads to earn extra coins. Ads require an internet connection. Game progress is stored on your device.
How do I change the language?
The App follows your device language (20 languages supported). On iPhone, you can also pick a different language for this App only in Settings → Haru Pet → Language.