Support

Questions about Haru Korean or something not working? Check the FAQ below or email us - we'll get back to you as soon as we can.

Contact us

Send an email to the address below. Including the following helps us help you faster:

  • Your device model and OS version (for example iPhone 15 / iOS 18, Galaxy S24 / Android 15)
  • The App version, if you know it
  • The course and stage number, and what happened
  • A screenshot, if it helps explain the problem

Please do not send passwords or payment card details.

Frequently asked questions

How do I play?

Choose Beginner, Intermediate or Advanced on the Map - every course can be started from its first stage. Each stage is a short lesson, bonus game or boss battle. You have three hearts per stage; clear it to earn stars and unlock the next one. Words you have learned appear in the Word Book, and the Review tab collects your mistakes.

I can't hear the Korean pronunciation.

The App uses your device's Korean text-to-speech voice. If none is installed, My Page shows a notice and listening questions are replaced with other questions. On iPhone and iPad, add a Korean voice under Settings → Accessibility → Spoken Content → Voices. On Android, open Settings → Text-to-speech output (often under Accessibility or System) and install Korean voice data for your engine. Menu names vary by OS version and manufacturer. Also check your media volume and that "Auto-play pronunciation" is on in My Page.

Sound effects don't play.

Sound effects follow your device's silent mode - on iPhone and iPad they are muted by the silent switch, and on Android they don't play in silent or vibrate mode. You can also turn them off and on in My Page → Sound effects.

Will I lose my progress if I delete the App or change phones?

Progress is stored only on your device. There is no account or cloud sync, and we keep no copy, so deleting the App erases your progress and we cannot restore it. Your device's own backup (iCloud Backup or Android backup) may bring it back when you restore a whole device, but this depends on your backup settings and is not guaranteed.

How do I delete my data?

Use My Page → Settings → Reset progress to erase all stars, coins and words, or delete the App to remove all of its data. We do not hold any of your learning data.

Are there in-app purchases or ads?

There are no in-app purchases. Coins, hints, revive potions and Haru's outfits are earned by playing and cannot be bought with real money. The App shows rewarded video ads only when you choose to watch one for a bonus, such as opening a scene, doubling coins, a hint, saving your streak, doubling the daily chest or free coins. There are no banner ads or ads that start on their own, and you can play without watching any. If you paid for the App itself, payment and refund requests are handled by the store you bought it from - Apple (https://reportaproblem.apple.com) or Google Play (https://support.google.com/googleplay/answer/2479637).

How do I change the helper language or hide romanization?

In My Page → Settings, choose English or 日本語 as your helper language and turn "Show romanization" on or off. The App starts in Japanese if your device is set to Japanese, and in English otherwise. From the Platinum mastery rank onward, questions are shown without romanization.

Do I need an account or an internet connection?

No account is needed - there is no sign-up. Lessons work offline; an internet connection is needed only to watch optional ads for bonuses.