Support

This app is intended for adults aged 18 and over and is not intended for anyone under 18. Have a question or a problem with Haru Origami? Check the frequently asked questions below or email us any time.

Contact us

Send an email to the address below. Including the following details helps us help you faster.

  • Your device and OS version (e.g. iPhone 15, iOS 18)
  • App version (shown at the top of Settings)
  • The app language you use
  • Which project and step had the problem, what happened and how to reproduce it (screenshots help)

Please do not send payment card details or passwords.

Frequently asked questions

How do I get started?

Pick a recommended project on the Today tab or browse Discover. Check the paper you need under "Before you begin", choose a paper color and tap "Let’s make it" to start the folding guide. Move through the steps with "Next fold" and "Previous", and tap "I made it!" on the last step when you are done.

Do I need an account or an internet connection? Where is my data stored?

No account is needed. Your favorites, progress, finished folds and settings are saved only on your phone and are never sent to us or to any server. All folding guides are built into the App, so it works without an internet connection. Loading the banner ad and opening the store with "Check latest version" need an internet connection. Store versions also use the internet to send usage statistics and crash reports to Google Firebase and to check whether an update is required; your records are not included.

Are there ads or in-app purchases?

There are no subscriptions. On Android, an optional one-time "Remove ads" purchase is available through Google Play to turn off the ads; the iPhone version has no in-app purchases. Every project and learning path is free to use, and a banner ad is shown at the bottom of the main screens. No ads appear on the folding guide screens, so nothing interrupts you while you fold. In regions where consent is required, you can change your ad consent in Settings > Ad privacy choices.

The animation is too fast.

Use the playback speed button below the diagram to change the speed, or pause and drag the playback bar to go through one movement at a time. "Replay this fold" starts it again, and you can pinch with two fingers to zoom in. The dotted line is the crease and the arrow shows the movement.

If I stop halfway, do I have to start over?

No. Your current step and playback position are saved automatically. Even if you tap "Save and continue later" or close the App, you can pick up where you left off from "Your next fold is waiting" on the Today tab or from the project screen. To start over, tap "Start again" in the folding guide.

What paper should I use?

Each project lists the paper you need under "Before you begin". Most projects fold from a 15 × 15 cm square, and thin paper is easier to fold. Projects that need glue or several sheets tell you in advance.

What are learning paths?

On the Learn tab you will find 6 paths that take you through hand-picked projects on a theme, in order. Your progress goes up as you finish projects, and there is no deadline, so go at your own pace.

How do I move my records to a new phone?

On your old phone, tap Settings > Copy backup and paste the copied text into a note or file to keep it. On your new phone, paste the whole text into Settings > Restore a backup and tap "Restore this studio". Restoring replaces the records currently on the new phone with the backup.

How do I change the app language?

Go to Settings > Language and choose one of 20 languages, or choose "Device language" to follow your phone’s language settings.

How do I turn off vibrations?

Turn off "Gentle vibrations" in Settings.

How do I delete my data?

You can delete a single finished fold from its menu in My studio. Settings > Clear studio data removes all your favorites, progress and finished folds, while your language, paper color and vibration settings stay as they are. Deleting the App also removes its data from your device. We never receive your records, so there is nothing for us to delete on our side.

This app is intended for adults aged 18 and over and is not intended for anyone under 18.