Support

If you have a question or run into a problem with Haru Tarot, check the frequently asked questions below or email us anytime.

Contact us

Send an email to the address below. Including the following details helps us assist you faster.

  • Your device and OS version (e.g. iPhone 15, iOS 18)
  • App version (shown at the top of Settings)
  • The app language you use
  • Which screen had the problem, what happened and how to reproduce it (screenshots help)

Please do not send payment card details or passwords. You don't need to include personal information that isn't necessary, such as your reading questions or notes.

Frequently asked questions

How do I get started?

On the Today tab, tap "Draw today’s card", or on the Reading tab choose a theme, write your question, choose one or three cards and tap "Meet your cards". Pick the cards that call to you from the spread and turn them all over to read the result.

Do I need an account or an internet connection? Where is my information stored?

No account is needed. Your questions, cards and notes are stored only on your phone and are never sent to us or any server. Card meanings are built into the App, so you can read them offline. On Android, an internet connection is needed when you watch an ad to open cards.

Can I redraw today's card?

Today's card is once a day. If you open it again the same day you'll see the card you drew, and deleting it from your journal doesn't change that day's card. You can draw a new card when the date changes.

What are reversed cards? Can I turn them off?

When a card appears upside down, it is read from another perspective. Turn off Settings > Reading preferences > Reversed cards to get upright cards only. This applies to cards you draw from then on.

Where can I see my journal and notes?

On the Journal tab you can browse and search past readings or show favorites only. On the reading result screen you can add or edit a note, mark a favorite and copy the reading.

I want to turn off sounds or vibration.

In the icon at the top right (Settings) > Reading preferences, you can turn off card sound effects and gentle vibrations separately. Turning on your device's reduce-motion setting also tones down the card animations.

Is tarot really accurate?

Haru Tarot's readings are entertainment meant for self-reflection and do not predict or guarantee the future. Make important decisions about health, money or relationships with your own judgment, and consult a professional when needed.

Will I get notifications?

No. The App does not send notifications. Open the App to check today's card.

How do I change the app language?

In Settings > Language, choose from 20 languages or select "Use device language" to follow your device. Questions and notes you wrote stay as they are.

How do I delete my data?

Delete readings one at a time on the reading result screen, or use Settings > Delete all readings to delete all saved readings, notes, favorites and today's card. Deleting the App also removes the data from your device. We never receive the information you enter, so there is nothing for us to delete on our side. You can manage ad data processed by Google in your device settings and Google's privacy tools.

Are there in-app purchases or ads?

There are no in-app purchases or subscriptions. On Android, you watch a short rewarded ad the first time you draw today's card each day and the first time you open each reading theme that day. A theme you've opened won't ask again that day. If an ad doesn't load, check your internet connection and try again in a moment. Store purchases and refunds are handled by the App Store or Google Play.

Haru Tarot's readings are entertainment meant for self-reflection and do not predict the future. Make important decisions about health, money or legal matters with your own judgment, and consult a professional when needed.